Frequently Asked Questions (FAQs)

We have a wide variety of suppliers we use for our apparel and safetywear which include: Sanmar/ATC, Canada Sportswear, Cutter and Buck, Tough Duck, Forcefield, Pukka, New Era, Callaway, Work King, AJM.

Like most textiles these days our garments are largely manufactured overseas (in about a dozen different countries). That said, the vast majority of our products are warehoused and decorated (i.e. printed, embroidered, etc.) in Canada by Canadian-owned companies.

Should you desire a more Canadian-made product please email orders@swagandsafetymadeeasy.com with what you’re looking for: we have some garment options that are entirely made in Canada.

Yes, many of our items come in youth sizes.

Our minimum order for custom apparel is 12 units or more. Many of our blank items can be shipped in smaller quantities (1 unit +). The only exception is our Forcefield-branded items, where our order minimum is $200 units.

Yes, all our hi vis items meet CSA Z96-15 standards. We have both Class 1 and Class 2 items. All items are level 2.

Our sizing is a bit different depending on which item you decide on. Please visit our “Other Info” section to view our sizing charts.

Our pricing ranges on both our blank apparel and our custom apparel to match a wide variety of budgets. You can check out our custom inquiry form or blank products by selecting either “General Apparel”, “Workwear by Tough Duck”, or “Hi Vis Apparel”. If you’re having trouble just email orders@swagandsafetymadeeasy.com.

All our custom quotes include free shipping on orders over $300, artwork development, setup fees, and no surcharges on oversized garments (i.e. 2XL+ surcharges). We pride ourselves on transparent pricing with no hidden fees in our quotes. The only exclusion to our quotes is sales tax which varies according to shipping destination (ask your rep for your relevant rate).

Yes you can get blank apparel, as well as custom apparel. We can also help you design a logo which is free with your custom apparel order.

We accept payments through major credit cards (Visa, Mastercard, American Express, Discover). We also accept Paypal, etransfers, bank deposits, and cheques.

At this time, we only offer bulk discounts for larger orders. We don’t offer any discounts or wholesale pricing for charities, resellers or other causes.

We have free shipping over $300, or $15 flat rate shipping to anywhere in Canada.

No not at this time.

Yes, all our volume discounts are listed on each product page. Custom orders over 100 units are individually priced. Please send us an email at orders@swagandsafetymadeeasy.com if you have questions about our discounts.

Our production time generally is about 2-3 weeks (not including shipping) for both screen printing and embroidered orders. Shipping time is generally 1-7 business days, so we suggest customers budget 3-4 weeks to be safe.

Shipping times vary depending on how far away you are from us and how remote you live. Generally it’s about 2-6 business days to ship.

We can send a sample out to you. Generally we do take a deposit on samples (refunded to you once the garment comes back to us) and a shipping fee.

Should you want to return or exchange your apparel, please send us an email to orders@swagandsafetymadeeasy.com. We will give you an RA number and an address to ship it back to us. Once returned, we will refund you the item cost. Return shipping costs are the responsibility of the customer. Only non-customized/blank/stock products that are unused can be returned.

Once you place a custom order with us, you can order repeats of your custom apparel in smaller quantities. Please send us an email to orders@swagandsafetymadeeasy.com to learn more about ordering additional garments from us.

Unfortunately at this time we can only custom garments in sets of 12 or above with the exception of repeat orders.

We are only able to customize our own garments. We made this decision because should something happen during the production process, we want to make sure we can replace your items.

We would be happy to help size your logo to the appropriate size for your garment. We will be sure to let you know if some of the detail will not come out clearly on your logo (generally this happens when there is too much detail in too small of a space).

Yes - depending on the size of your order and the number of locations being shipped to extra fees may or may not apply. Please advise us in advance of placing your order.

We are located at 1601 Victoria St N, Kitchener, Ontario, Canada. Please find us under the “Kaleidosports” sign.

Absolutely, and it’s free with a custom apparel order. All we ask is that you provide us some images to work off of (even if it’s multiple different images you’d like put together). We need your ideas but then we can create the final product. What is included in your garment costs is drawing a single logo: unfortunately we must charge extra should you want multiple unique designs to choose from.

For sure. Included in your pricing is a mock-up of your garment design, which you will need to approve before we start production.

Vectored artwork (.ai, .svg) is preferred, but we can vector your artwork as part of your garment order, for free. If you are not sending vector artwork we ask you to send us the clearest image you can find as it helps us with the accuracy when redrawing in vector format.

Yes, we will always send a mock-up for your approval before starting production.

Small tweaks and variations can be made to any apparel mock-up. However if you want to change your garment design entirely after the first mock-up is done, additional fees may apply.