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Shipping and Returns
Free shipping on orders over $300
Return non-customized product within 14 days of receipt
Helpful Sales Staff
Contact us via phone, email or live chat!
Leave our warehouses within 1-3 business days and arrive in 1-7 business days (i.e. 2-10 business days total). Tough Duck products ship from Winnipeg, but most other products ship from Ontario. Transit time is dependent on your proximity to your product's shipping location.
Production time: 3 weeks from artwork approval
Shipping time: 1-7 business days from completed production (shipping from Ontario)
Total time: 3-4 weeks
Rush availability: please notify us in advance of finalizing your order if you need things in a shorter timeline. Depending on current production levels we may be able to accommodate shorter timelines.
We offer shipping anywhere in Canada.
Orders over $300 CAD: free shipping
Orders under $300 CAD: flat $15
We ship with Purolator and UPS. We only use Canada Post in the event we are given a PO Box address.
- All returned items must be accompanied by a return authorization (RA) number
- Any stock item may be returned
- Custom, decorated (e.g. screen printed, embroidered, etc.) or otherwise not resalable items cannot be returned
- All return shipping expenses are at the customer's expense; initial shipping fees will not be refunded
- Shipping discrepancies must be reported within 24 hours of receipt of product
- If RA#s are not obtained within 14 days of order being placed OR items are not returned within 14 days of obtaining your RA#, returns will be subject to a 20% re-stocking fee
- Email us at firstname.lastname@example.org with the items and quantities you wish to return
- We'll reply with a return authorization number (RA#) within 24 hours
- Return the items to the address accompanying your RA#